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The purpose of this Privacy Notice is to protect any information concerning the identified or identifiable natural person(s), customers, suppliers, and other third parties that have a relationship with the Company (the "Data Subject"), regulating the use and protection of the Personal Data of the Data Subject, through its legitimate, controlled and informed treatment, in order to guarantee their privacy, as well as the Data Subject's right to informational self-determination.


For what purposes will we use your personal data?


The personal data we collect from you will be used for the following purposes that are necessary for the service you request:


●  To attend to requests for attention to the Registrant;

●  Identify, locate, contact and send information to the Data Subject;

●  Integrate your file as a client or service applicant;

●  To provide the services and transmit the products that could be or have been contracted;

●  To carry out the acquisition of the rights or products related thereto;

●  Knowledge of the market and the company's performance within it;

●  Sales follow-up;

●  Development of studies to determine the satisfaction of the Holder;

●  The creation of directories;

●  The creation of databases to know the profile and needs of the Data Subject;

●  Send notifications, notices and information about the goods it sells or promotes to the Holder;

●  Sending communications of all kinds;

●  Send advertising or promotions about the goods sold by the Responsible Party;

●  The integration of databases and personal files of customers or potential customers for internal administration, marketing and statistical processes;

●  Commercial prospecting.


In addition, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but allow and facilitate us to better serve you:


●  Marketing or advertising


In case you do not want your personal data to be processed for the secondary purpose, from this moment you can communicate us the above through the following mechanism:


Send e-mail to


The refusal to use your personal data for this purpose shall not be a reason for us to deny you the services and products you request or contract with us.


What personal data will we use for these purposes?


To carry out the purposes described in this Privacy Notice, we will use the following personally identifiable information:


●  Full name

●  Address

●  Sex

●  Date and place of birth


●  RFC

●  Marital status

●  Cell phone

●  E-mail address

●  Occupation

●  Official identification

●  Autograph signature


Security measures to ensure the protection of Personal Data.


The Company, as the party responsible for the possession of the Personal Data of the Data Subject, is obliged to comply with the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility provided by the Law and its Regulations. For this reason, based on articles 13, 14 and 15 of the Law, the Company undertakes to keep strict confidentiality of the Personal Data of the Data Subject, as well as to maintain the administrative, technical and physical security measures to protect them against any damage, loss, alteration, access, use, disclosure or unauthorized processing.


Notwithstanding the foregoing, your Personal Data and based on Article 36 of the Act, may be transferred for the purposes set forth in this Privacy Notice to Eterna Residences service providers, in order to comply with contractual obligations, marketing and legal obligations of the Company.


How can you access, rectify or cancel your personal data, or object to its use?


The temporality of the handling of the Personal Data of the Data Subject will be indefinite, which will begin from the date on which the Data Subject provides them to the Controller, being able to oppose the handling of the Personal Data in accordance with their rights of access, rectification, cancellation or opposition ("ARCO") in accordance with articles 28, 29 and 34 of the Law.



Likewise, in terms of the provisions of Articles 22, 28, 29 and 34 of the Law, the Personal Data Subject is entitled at any time to exercise his/her ARCO rights to the processing of his/her Personal Data in possession of the Company, by means of a request via e-mail addressed to, to the attention of Marcela Castillo

following telephone number 33 1601 6685.


The request for access, rectification, cancellation or opposition of Personal Data must contain and be accompanied by the following:


1.  Name and address of the Data Subject or other means to communicate the response to the request;


2. The documents proving the identity of the Holder or, if applicable, the legal representation of the person making the request;


3. A clear and precise description of the Personal Data with respect to which it seeks to exercise any of the aforementioned rights; and


4. Any other element or document that facilitates the location of your Personal Data.


In case of requesting the rectification of Personal Data, additionally the Data Subject or his/her representative must indicate the modifications to be made and provide the documentation supporting his/her request.


The Controller will communicate to the Data Subject, within a maximum period of fifteen working days from the date on which the request for access, rectification, cancellation or opposition was received, the determination adopted, so that, if appropriate, the same becomes effective within fifteen days from the date on which the response is communicated. However, such term may be extended once for an equal period, when justified by the circumstances of the case.


Revocation of consent for the use of personal data:


You may revoke the consent, if any, you have given us for the processing of your personal data. However, it is important to note that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that due to a legal obligation we may need to continue processing your personal data. Also, you should consider that, for certain purposes, the revocation of


your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with us.


The use of tracking technologies on our website.


We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience when browsing our website. The personal data we collect through these technologies will be used for the following purposes:


The web portal requires cookies to be enabled in your web browser for proper functionality of this site. Cookies are text files that are automatically downloaded and stored on the user's computer while browsing a particular web site, allowing the Internet server to remember certain information about the user, including user preferences when viewing pages on this server, as well as user names and passwords. Whereas, web beacons are images placed on a website or email, which can be used to monitor user behavior, such as storing information regarding the user's IP address, time of interaction on a particular website and the web browser used, among other things.


The personal data we obtain from these tracking technologies are as follows:


●  Region in which the user is located

●  User's browser type

●  Type of user's operating system

●  Web pages visited by a user

●  Searches performed by a user

●  The IP address


These technologies may be disabled by following the steps below: Disabling the use of cookies may disable certain functions of the portal or not allow them to be displayed in the way they were originally designed. In case you prefer to delete the information sent by cookies from, you can delete these files at the end of each session within your browser. Useful information on how to do this can be consulted on the main sites of each browser.


How can you find out about changes to this privacy notice?


This privacy notice may be modified, changed or updated as a result of new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons.


The Responsible Party reserves the right to make any modifications or updates to the current Privacy Notice, in order to comply with new legislation, internal policies or new requirements for the promotion and offering of new information and products.


Any modifications to the current Privacy Notice can be consulted at:


Your consent to the processing of your personal data


I consent to the processing of my personal data in accordance with the terms and conditions informed in this privacy notice.


Last update: August 9, 2023

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